We usually ship the next business day, but it may take us up to 3 business days to ship your order.
Some items may require an additional handling time due to the nature of the products.
We ship orders using United States Postal Service. To check if we ship to a location near you check out USPS.com.
Free Shipping on ALL ORDERS over $50.
Every order we ship out is covered with insurance against theft and damage by a third party. If for any reasons we did not receive your order or it was damaged in transit, you must notify us within 3 days, so that we could open a claim on your behalf. The claim may take up to a week to resolve. Unfortunately we cannot expedite this claim in any way, you would have to wait up to a week to get your money back for a lost or damaged package.
In the event you must return your items, please carefully read the following instructions to ensure the return process is as easy and smooth for you as possible. All items must be in original, unused, and sale-able condition.
All returns must be made within 30 days of when your order is received. In the event you must return your items, The following terms and conditions apply:
When shipping your items back to us for a return, please enclose your invoice along with a reason for the return and allow 3-5 business days from when your return is received and processed by us for your refund to be credited to your account. You may use any shipping method that is most convenient for you. We strongly recommend using a carrier that provides a tracking number (such as: UPS, Fed Ex or USPS) to ensure your return arrives safely to us. We are not responsible for lost packages.
PLEASE SHIP ALL RETURNS TO THE FOLLOWING ADDRESS
164-01 Jamaica Avenue
Jamaica, New York 11432
All Footwear MUST be returned in its original box or packaging.
The Following Items are FINAL SALE and are ineligible for return:
Socks (multi-pack or individual pairs)
Currently, we are not offering refunds in stores. In the event a refund is necessary, we ask that you SEND your item to the above address. An exchange can be made at any VIM store along with online Invoice/Receipt.