SHIPPING We usually ship the next business day, but it may take us up to 3 business days to ship your order. Some items may require an additional handling time due to the nature of the products. We ship orders using United States Postal Service. To check if we ship to a location near you check out USPS.com. SHIPPING OPTIONS
Most days, we offer calculated shipping rates via USPS to our on-line guests.
Every order we ship out is covered with insurance against theft and damage by a third party. If for any reasons we did not receive your order or it was damaged in transit, you must notify us within 3 business days, so that we could open a claim on your behalf. The claim may take up to a week to resolve. In some cases, longer. Unfortunately, we cannot expedite this claim in any way, you would have to wait up to a week to get your money back for a lost or damaged package. If you are returning the item(s) for a refund, please note that your refund is for the item(S) only and does not include any shipping costs associated with the item being shipped to you.
At times, we may offer free standard shipping for orders as part of special promotions. Please check our website regularly for our latest offers.
RETURNS / EXCHANGES In the event you must return/exchange your items, please carefully read the following instructions to ensure the return/exchange process is as easy and smooth for you as possible. All items must be in original, unused, and sale-able condition.
All Items MUST be returned in its original box or packaging, in its original condition with the original tags/labels. Please note: There is a 30% restocking fee charged on all items NOT in its original packaging and a 30% charge for damaged packaging.
You can exchange your item’s sizes. If you prefer to exchange it for a different item, or color, return it and make a new purchase.
The Following Items are FINAL SALE and are ineligible for return or exchange: Underwear Socks (multi-pack or individual pairs) Swimwear Final Sale
All returns/exchanges must be made within 30 days of when your order is received. If you have any questions, please contact our customer service department at (888) 584-6669 [Monday - Friday 9:30am - 5:30 pm est] or email email@example.com. Please be sure to include your order number in the subject line.
In the event you must return/exchange your items, the following terms and conditions apply:
When shipping your items back to us for a return/exchange, please allow 3-5 business days from when your return/exchange is received and processed by us for your refund to be credited to your account. You may use any shipping method that is most convenient for you. We strongly recommend using a carrier that provides a tracking number (such as: UPS, Fed Ex or USPS) to ensure your return/exchange arrives safely to us.
We are not responsible for lost packages or return shipping.
PLEASE SHIP ALL RETURNS TO THE FOLLOWING ADDRESS ShopVimVixen.com Returns Department 164-01 Jamaica Avenue Jamaica, New York 11432 ** No returns/ exchanges will be honored at any V.I.M. brick & mortar stores. In the event a return/exchange is necessary, we ask that you SEND your item to the above address. **